Collaborative Order System Survey

Help us build a better workflow for your business

If you have a few minutes, we'd love to learn more about how you work. This survey is completely optional.

1. What type of business best describes your company?

2. What types of print orders do you handle that require customer input, customization, or approval?

Personalized products

Variable data / mass personalization

Customer-supplied artwork

Custom packaging / labels

Wide-format products

Apparel / decorated products

Marketing materials

Other

3. What usually makes these orders difficult or time-consuming to process?

Collecting customer artwork

Understanding customer requirements

Making design/customization changes

Managing multiple versions

Communicating changes and comments

Getting customer approval

Checking artwork for print requirements

Fixing artwork issues

Keeping sales / prepress / production aligned

Tracking the status of an order

Other

4. Which parts of the process would be most valuable to improve?

Let customers make controlled changes themselves

Collect customer feedback and comments in one place

Keep all versions of a design together

Get customer approval online

Automatically check artwork before production

Help customers fix common artwork issues

Keep order status and communication in one place

Generate a print-ready file after approval

Other

5. Which of these workflows would be most useful for your business?

Customer customization
We send the customer a link where they can personalize a product within predefined rules.

Artwork preflight
We send the customer a link where they can upload artwork and check it against our print requirements.

Both
Customers can customize products and/or check their artwork in the same workflow.

Neither
Our current process works well.

6. How valuable would it be to manage customer customization, feedback, approval, and print-ready file generation as one connected workflow?

1 — Not valuable

2 — Slightly valuable

3 — Somewhat valuable

4 — Very valuable

5 — Extremely valuable

What makes you say that? (optional)

7. Would you like to participate in a closed MVP test?

Yes

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